FAQ'S

Frequently Asked Questions

Facility, Space And Units

  • What are the office hours?

    We are appointment only for office hours. Due to our small operations it is not economically feasible to staff full time. However, give us a call and we are only a few minutes away.

  • How do I know what size storage unit to rent?

    Ultimately, it all comes down to the simple question - What are you planning to store? We recommend making a list of all the items you plan on storing in your storage unit.

    An important consideration most storage customers forget to keep in mind is - How long are you planning to store the items? and Do you need to access any items while in storage?

    This is a critical consideration when selecting the right size storage unit.

    • If you plan on just using storage for a short time or will not need access, you can likely get a smaller unit to save a little bit of money.
    • If you plan to use it long-term or need to access your belongings while in storage; we highly recommend getting a larger unit so you have space to move around your unit and get to what you need to.

    Once you can answer this we recommend viewing all the unit descriptions on our webpage under Resources tab or come visit out storage facility in Rossville GA to see the unit sizes for yourself.

  • Does Easy Self Storage offer climate storage?

    Yes - Easy Self Storage is the only storage facility in Fairview and Rossville GA to offer climate control units. Our Climate control units come in a variety of sizes to include 5x5, 7x9, 10x10, 10x15, and 10x21

  • Is climate control storage unit worth it?

    Depends what you are storing! Rossville temperatures fluctuate and NW Georgia humidity is no joke. If you are storing items such as furniture, electronics, clothing, musical instruments, art, documents, or valuable; then climate control upgrade is recommended.

  • Do you offer drive-up access?

    Yes, many of our units offer convenient drive-up access for easy loading and unloading.

  • Are there stairs or an elevator to get to my storage unit?

    All units are ground level at Easy Self Storage making it quick and easy to unload from your vehicle. No need for stairs or elevator.

  • What sizes of storage units do you offer?

    Easy Self Storage offers multiple unit sizes including 5x5, 5x10, 10x10, 10x15, 10x20, and 30x31. Climate controlled and drive-up options in various sizes. See out Website or contact (706) 406-5754 for current availability and pricing

  • Is your storage facility secure?

    Absolutely. Easy Self Storage off McFarland features perimeter fencing, keypad gate access, 24/7 video surveillance, ground-level lighting, and theft deterrent locks.

  • Is the storage facility clean and maintained?

    Yes, we take pride in offering a clean, well-maintained, and professionally managed facility for your peace of mind.

  • Is there anything I cannot store in my storage unit?

    Standard industry practice the following are not allowed to be stored in storage units: Food or perishable goods, odorous/noxious materials, hazardous/flammable materials, batteries, wet materials, living things, firearms, or illegal items. These items are outlined in the lease and posted at the facility gate.

  • Can I store my vehicle and or boat?

    Yes - Easy Self Storage has several large units large enough to park a vehicle and/or boat at our location off McFarland Ave. These are fully enclosed units ensuring they are protected from the elements and secure.

  • What is climate controlled storage?

    Climate controlled storage units maintain consistent temperature and humidity year-round. This protects sensitive items like electronics, antiques, documents, and furniture from the Northwest Georgia Ft Oglethorpe Rossville heat and humidity

  • What areas does Easy Self Storage serve for storage units?

    Easy Self Storage is located in Fairview, GA at 2204 McFarland Ave between Rossville and Fort Oglethorpe. We serve Rossville, Fort Oglethorpe, Lakeview, Fairview, Chickamauga, Ringgold, Flintstone, Chattanooga Valley, Chattanooge, and surrounding areas in Walker and Catoosa Counties.

  • Do you offer drive-up storage?

    Yes, our drive-up units right off Mcfarland Ave allow you to pull directly to your unit for convenient loading and unloading. Available in multiple sizes for residential and commercial use.

  • What is your rate guarantee?

    Our 12-month rate guarantee means the standard rental rate will for your unit is, it will NOT exceed that for 12 months from your move-in date. This ensures price stability unlike larger storage chains.

  • Do you serve commercial storage needs?

    Yes, Easy Self Storage accommodates businesses with inventory, equipment, and document storage. Our ground-level and drive-up units are ideal for commercial operations with quick access to Hwy 27 Martha Berry, Hwy 2 Battlefield Pkwy, and McFarland Ave to get you on your way.

  • Can I access my unit during bad weather?

    Yes, our facility has perimeter lighting and covered loading areas in some locations. 24/7 keypad access means you can retrieve items whenever needed.

  • What's the best way to pack and organize items to keep them safe?

    Use sturdy, moisture-resistant boxes (not cardboard if possible), wrap individual items in moving blankets or bubble wrap, label everything clearly, and stack boxes with heavier items on bottom. Keep a detailed inventory of what's stored and where. This not only prevents damage from misplacement but helps you find items without disturbing other boxes when you need to access things later. Rent a unit large enough to give you space to move around inside your unit to access your items.

Reserving A Unit And Moving In

  • What if I can't fit everything in the storage unit I just rented?

    No worries! This happens all the time. We typically meet you when you move in to best help determine if everything will fit. If you need more space we can upgrade you to a larger unit or find you a second unit nearby at a discount.

  • How long is the lease commitment for storage?

    Our Storage Units are month to month; with no long term contract. The month you move in, your monthly rate will be prorated to the day. Rent is due 1st of the month and you can move out at anytime.

  • Will my rental rate change every month like the other storage facilities?

    NO! Easy Self Storage does NOT do monthly increases like our corporate competitors. We are a small honest local business that will not price gouge you one you move in. Whatever the website standard rate on your unit size is the day you move-in will have a 12-month guarantee not to increase above that rate.

  • Is there a discount available?

    Yes! For new renters we frequently offer special promotions such as First Month Free or 50% off for 1-2 months. Check online or contact us for the latest offer. Veteran, Military, First Responder, and Teachers may also receive a discount. One promotion per customer and cannot be combined.

  • How quickly can I start using my storage unit?

    You can typically move in the same day you complete your online rental.

  • How much does storage cost?

    Pricing depends on unit size and type (drive-up vs climate controlled). We offer competitive rates with a 12-month rate guarantee. Current promotions include 50% off the first month on select units. Visit our website or call (706) 406-5754 for specific pricing.

  • Can I rent a U-Haul truck?

    Easy Self Storage is a U-Haul Affiliate for storage. You can manage your storage acocunt and rent a truck all through a U-Haul account, but we do not dispatch truck on site. If you need a truck our Uhaul partner for truck rentals is just 2 minutes down the road at: 2840 Lafayette Rd, Fort Oglethorpe, GA 30742. Reserve trucks online or call (706) 861-7556

  • How far in advance should I reserve a unit?

    You can reserve a unit online immediately and move in as soon as same-day in many cases. We allow reservations up to 30 days in advance depending on availability. Call (706) 406-5754 to check immediate availability or visit easyselfstorages.com/find-storage.

  • How is Easy Self Storage different from other storage companies?

    We're veteran-owned, locally operated, and customer-focused. Unlike large chains, we offer transparent pricing with a 12-month rate guarantee.

Managing My Account

  • Can I access my storage unit anytime?

    Yes, Easy Self Storage provides 24/7 access to your unit. You can retrieve your items anytime with your keypad access code. No appointment necessary.

  • Can I manage my storage unit online?

    Yes. Our website allows for 24/7 online rentals, payments, and account management. Easy Self Storage is independtly owned but is affiliated with U-Haul. You can also manage your account through the Uhaul website or customer app.

  • Is there a military discount?

    Yes, Easy Self Storage is veteran-owned and proudly offers military discounts to active duty service members and veterans.

  • How do I pay my bill online?

    You can pay your storage bill anytime online through our secure payment portal on our website, U-haul.com, or call us for details.

  • Do you have month-to-month rental options?

    Yes, we offer flexible month-to-month rental agreements with no long-term contracts required.

  • Can I share a storage unit?

    Contact us to discuss your needs. We have various unit sizes and rental options. Only authorized users on the storage lease will be granted access.

Protect My Belongings

  • Do you offer tenant/renter insurance?

    We offer tenant protection plans to cover theft, fire, and natural disasters. Contact us about coverage options.

  • What should I store in climate controlled units?

    Climate controlled storage protects sensitive items from Northwest Georgia's heat and humidity, including electronics (TVs, computers), wood furniture, artwork, important documents, antiques, collectibles, and anything with leather or fabric components. Regular drive-up units work fine for hardy items like plastic boxes and metal tools, but climate control is worth the investment for valuables, heirlooms, or anything temperature-sensitive.

  • How do I prevent moisture and Georgia humidity mold damage to my belongings in storage?

    Climate controlled unit is your best way to protect your belongings from a Rossville Ft Oglethorpe summer. Use a dehumidifier or moisture-absorbing packets (like silica gel) inside your unit, avoid storing damp items, wrap furniture with breathable covers (not plastic), and ensure adequate air circulation by leaving small gaps between boxes are simple precautions you can also take to prevent mold, mildew, and damage to your stored items.

  • How Can I Protect My Items from Pests?

    Store items in sealed plastic containers (not cardboard), do NOT store food or organic materials that attract pests, keep your unit clean and organized, and use pest deterrents like dryer sheets or peppermint oil inside boxes. Climate controlled units provide an additional barrier against intrusion from insects and rodents. Easy Self Storage's takes measures to proactively reduce pest risk. Storing of food or perishables is against facility rules for this reason.

  • What Items Should I Avoid Storing to Protect Both My Belongings and My Unit?

    Do not store any food or perishables that may attract pest. Do not store anything damp, wet, flammable materials, odorous; or unsealed liquids. Even common items like opened paint cans, wet shoes, or damp furniture can create mold, rust, and smell problems throughout your unit. These items are posted on the facility rules as prohibited items for everyone's protection. When in doubt, check with our team at (706) 406-5754 before storing unusual items.